Shipping Policy
At Silfig, we specialize in delicate, high-end silver-coated antique decor. We ensure that every piece is handled with the utmost care from our warehouse in Jodhpur to your doorstep.
Shipment Processing Time
All orders are processed within 2-3 business days.
- Orders are not shipped or delivered on weekends or public holidays.
- If we are experiencing a high volume of orders (e.g., during festival seasons), shipments may be delayed by a few days. If there is a significant delay in the shipment of your silver-coated decor, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
- Standard Shipping: FREE on all orders
- Estimated Delivery Time: 5-10 business days depending on your location in India.
- Note: Delivery delays can occasionally occur due to unforeseen courier issues or weather conditions.
Specialized Packaging
Given the fragile nature of silver-coated products, we use a 7-layer secure packaging process, including bubble wrap, foam sheets, and corrugated boxes to prevent any scratches or structural damage during transit.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Damages & Missing Items
Silfig is liable for any products damaged or lost during shipping.
- If you receive your order damaged, please refer to our Refund & Return Policy regarding the Mandatory Unboxing Video.
- You must save all packaging materials and damaged goods before filing a claim. Reports must be made within 24 hours of delivery.
Delivery Area
Currently, we ship to all serviceable pin codes across India. We do not offer international shipping at this time through the website; however, for international inquiries, you may contact us directly.
Incorrect Shipping Addresses
Silfig is not responsible for delivery failures if the shipping address provided during checkout was incorrect or incomplete. Please double-check your address before confirming your order.
Contact Us
If you have any questions about the delivery of your order, please reach out:
- Email: [support@silfig.com]
- Phone: [+91 9257601972]
- Address: [FLAT NO 802, ORBIT 1, Bhopalura Road, NEAR LAXMAN VATIKA, Bhopalpura, Udaipur, Rajasthan, 313001]